Thank you for choosing our herz wholesale women's clothing store. We are committed to providing high-quality products and ensuring customer satisfaction. Please read our refund policy carefully.

1.Return & Refund Conditions：

We accept returns and refunds under the following circumstances:

(1) Color, Quality, Craftsmanship, or Fabric Issues.

If the bulk order significantly differs from the approved sample in terms of color, quality, craftsmanship, or fabric, we will either provide a" full refund" or "reproduce the products" to match the sample.

The shipping cost for reproduced orders will be "covered by us". Customers do not need to pay any additional shipping fees.

(2) Non-Quality-Related Issues:

We do not accept returns or refunds for reasons such as incorrect order placement by the customer, change of mind, or minor variations that do not affect the overall product usability.

-How to Initiate a Return/Refund-

1. Contact our customer service team within "days" of receiving the order.

2. Provide clear images/videos showing the discrepancies between the bulk order and the sample.

3. Our team will review the case and notify you of the approval within "3 business days".

-Shipping for Returns-

- If a return is approved, we will provide a prepaid shipping label for sending the products back.

- For reproduced orders, we will arrange shipping at our expense.

-Refund Processing Time-

- Refunds will be processed within "5-7 business days" after approval and will be credited to the original payment method.

We value your business and strive to ensure a fair and transparent process!

-Additional Return/Refund Policy Suggestions for Your Wholesale Women's Clothing Website-

(1) Defective Products Policy

- If customers receive defective items (e.g., broken zippers, missing buttons, stitching issues), we offer a "partial or full refund", or reproduction based on the defect severity.

(2) Wrong Items Shipped

- If the wrong items are shipped, we will cover return shipping and either resend the correct products or issue a refund.

(3) Order Cancellation Policy

- Orders can be canceled within "24 hours" of placement for a full refund. After production begins, cancellations may incur a fee.

(4) No Returns for Custom Orders

- Custom-made products (e.g., specific designs, logos) cannot be returned or refunded unless they deviate significantly from the sample.

(5) Restocking Fee

- For non-quality-related returns, a "restocking fee (15-20%)" may apply if returns are accepted.

(6) International Returns

- International customers are responsible for return shipping costs unless the return is due to our error.

(7) Sale Items

- Final sale items cannot be returned or refunded.

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